ASQ Report: Global Responsibility and Consumer Awareness Keys in Future of Quality

By DE Editors

ASQ has released its 2011 Future of Quality Study Global, in which the company says responsibility and consumer awareness lead the list of key forces that provide opportunities and challenges for quality to influence and affect change in the future.

The report lists eight significant forces that will play a role in the future of quality. In addition to global responsibility and consumer awareness, the list includes globalization, the increasing rate of change, workforce of the future, aging population, 21st-century quality, and innovation. The eight key forces were determined through worldwide, research and deliberation among 140 quality leaders from every economic sector, according to the organization.

The report, which was first published in 1996, is released every three years and provides organizations and individuals—particularly quality management leaders and strategists—with insights into the future of quality in business, institutions and communities. The study is designed to help quality professionals lead change instead of reacting to it.

For more information, visit ASQ.

Sources: Press materials received from the company and additional information gleaned from the company’s website.